About Product

What is Photo realistic surface rendering?

Photorealistic surface is characterized by the highly detailed depiction using 3D visualizer tools to generate designs close to reality.

What is Immersive experience?

Immersive experience enable user to visualise the products using VR devices such as VR Headset.

How is virtual consultation different from collaborative 3D spaces?

Virtual consultation enables customers to have direct communication with the manufacturers, processors and fabricators. Collaborative 3D spaces envision communication among avatars of the interacting people in 3D spaces. This is especially useful when multiple people from different places want to collaborate while visualising surfaces using video, audio calls.

What is 3D studio?

3D studios enable user to visualise interaction in open spaces such as gardens, pathways, auditoriums, market stalls and many more. The studios can be customised based on the need of the consumer.

What is Branding?

3D branding enables manufacturer to open new avenues in digital marketing spaces by applying textures on various surfaces.

Can I use custom domain name for SurfaceVue tool?

Yes! Domain name can be used, but the service is enabled for Premium plus professional plan.

Can my Virtual Sales Assistant be customised?

Yes, your virtual sales assistant shall speak your product features, designs and comparative advantages as well.

What are custom rooms?

Custom rooms visualise indoor spaces of the customer’s offices or homes. Users can customise their interiors with manufacturer’s products, textures and designs based on their requirement.

In how many devices can I access SurfaceVue?

Custom rooms visualise indoor spaces of the customer’s offices or homes. Users can customise their interiors with manufacturer’s products, textures and designs based on their requirement.

Can I have a custom design library?

Yes! It is included in the premium plus basic plan.

How do I add SurfaceVue software to my website

SurfaceVue can be added by appending a javascript code to your website code.

Billing

Whom do I contact if my payment fails?

The processing of your payment can sometimes fail and the causes can be varied.

The first thing to check is that the payment method linked with your subscription has not expired. To do so, you will need to log into our website, go in the “Subscriptions” section and click on “Change Card” to update your credit/debit card information.

The second thing to check is the balance or available credit on the debit/credit card linked with your subscription. If not enough funds are available on the card, the payment will fail.

The last thing to check is if your bank is not blocking the payment. Payments can sometimes be flagged by banks as potential fraud. In this case, you would need to contact your banking institution to authorize the payment and future payments. Our payment providers will try to process the payment again several times over a 10-day period. If the payment fails again after 5 days, please contact us.

Technical Support

Whom do I contact for technical support?

For App crashes/ technical support issues please contact us at sales@deftntact.com